Wipro has announced a job announcement for Customer Service Representatives. You can apply for Wipro Recruitment 2025 if you are a student from any discipline. The following details are available for interested and eligible candidates.
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RECRUITMENT FOR WIPRO 2025
| Name of the Company | Wipro |
| Name of the Post | Customer Service Representative |
| Expected Salary | 3.50 LPA* |
| Experience | 0 to 2 year |
| Job of the Location | Gurugram |
Wipro:
IT, consulting, and business process services are provided by Wipro Limited, an Indian multinational corporation. According to the Fortune India 500, it ranks 29th in terms of total revenue in India. In addition, it employs over 200,000 people in India, making it the 9th largest employer in the country.
Wipro is hiring Customer Service Representative
DESCRIPTION OF THE JOB:
Customer Service Representatives are needed at Wipro.
Responsibilities & Roles:
- Contact us by phone, chat, or email for customer service.
- Maintain defined productivity levels by ensuring timely and accurate service delivery.
- Establish client & domain knowledge so you can deliver a resolution in the first conversation.
- Maintain compliance with Customer Service Level Agreements (SLAs) such as Customer Satisfaction, Service Level, Handle Time, and Customer Effort.
- Creating a healthy and fun-filled work environment.
- Handle day-to-day floor operations with interpersonal skills.
- Follow Customer Service Attendance and Accountability policies.
- Resolve issues / inquiries and ensure proper documentation follow-ups.
- Make sure that internal and client-level conversations are delivered with a high level of quality.
- Operational improvements should be identified, shared, and supported.
The following skills:
- Excellent written and spoken communication skills
- The ability to work rotational shifts in a 24×7 work environment is essential
- Knowledge of Microsoft Office and proficiency in computer usage
- An attitude of proactivity and positivity
- Teamwork skills that are efficient and effective
- Build rapport with customers and have excellent customer facing skills
- Identify and escalate issues in order to reach a win-win outcome
CRITERIA FOR ELIGIBILITY:
- Candidates with B.com, BBA, BA, BCA, BHM, B.Sc., but excluded from Stats, Maths, and Eco Hons, Freshers, and candidates with relevant BPO experience (maximum 2.5 years).
- Graduates with a minimum of 6 months of relevant experience can apply for full-time MBAs, BEs, and B Techs.
Please note that only shortlisted candidates will receive a call letter for the next round.
Click Here To Apply Now